3.3.5.1 Establish and Maintain Loan : Establish and Maintain Loan Detailed Process Model Description
Establish and Maintain Loan Detailed Process Model Description
This section includes detailed descriptions of the steps involved in the Establish and Maintain Loanbusiness process, including:
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1.0 Search for Customer
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1.1 Evaluate Eligibility to Establish Customer and Loan
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1.2 3.3.1.1 Establish Person and/or Account Process
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1.3 Evaluate Customer Eligibility for Loan
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1.4 Gather Details and Verify Loan
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1.5 Select Loan SA Type to Start
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1.6 Populate Specific Data for Loan SA
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1.7 Override Standard Options
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1.8 Request Start Loan SA
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1.9 Calculate Loan Payment Periods and Installment Amount
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2.0 Calculate Loan Interest
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2.0.1 Request Start Loan SA
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2.1 Add Loan SA in Pending Start Status
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2.3 Add Pending Start SA Alert
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2.4 Confirm Start Information
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2.5 Request Add Bill Cycle to Account
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2.6 Add Bill Cycle to Account
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2.7 Enter Changes in Start Information - Mailing Address
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2.8 Update Start and Store Future Mailing Address
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2.9 3.3.2.1 Start Premise Based Service
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3.0 Evaluate Pending Start Loan SA
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3.1 Request Activate Loan SA
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3.2 Update Loan SA and Change Status to Active
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3.3 Add Customer Contact
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3.4 Initiate Cancel for Pending Start Loan SA
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3.5 Cancel Pending Start for Loan SA
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3.6 Request Change Loan Amount
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3.7 Update Loan Amount
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3.8 Request Override Interest Rate
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3.9 Request Change Payment Amount and/or Number of Installments
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4.0 Request New Amortization Schedule
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4.1 Identify Pending Start Service Agreements Ready for Activation
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4.2.2.1 Highlight Exceptions
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4.2.2.2 Create To Do Entry
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4.2.2.3 Investigate and Resolve Error
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4.2.2.4 Request Update Loan SA Information
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4.2.2.5 Update Loan SA
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4.2.2.6 Request Complete To Do
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4.2.2.7 Complete To Do
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4.3 Analyze Loan SA
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4.4 Request Update Loan Principal Amount
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4.5 Update Loan SA Principal Amount
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4.6 Request Adjust Update Current and/or Payoff Balance
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4.7 Update Balances
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4.8 Evaluate Eligibility for Cancellation
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4.9 Request Cancel Adjustments and Update Balance
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5.0 Cancel Adjustments and Reflect Changes to Balance
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5.1 Cancel Bill Segment 4.2.2.5 Manage Loan Charges
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5.2 Cancel Payment 4.3.1.1 Manage Payments
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5.3 Initiate Cancel SA
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5.4 Cancel SA
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5.5 Analyze Pending Stop Loan SA
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5.6 Evaluate Eligibility to Stop Loan SA
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5.7 Make Changes for Mailing Address
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5.8 Update Mailing Address
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5.9 Request Stop Loan SA and Populate End Date
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6.0 Update SA to Pending Stop Status
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6.1 Add Alert for Pending Stop SA
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6.2 Evaluate Pending Stop Loan SA
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6.3 Request Change Pending Stop to Active Status
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6.4 Return Loan SA Status to Active
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6.5 Initiate Stop SA
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6.6 Update SA and Change Status to Stopped
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6.7 Identify Pending Stop Loan Service Agreements Ready to Stop
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6.8.1.1 Change Bill Cycle to Expedite Final Bill
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6.8.1.2 Create Final Bill 4.2.2.5 Manage Loan Charges
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6.9 Apply Payment 4.3.1.1 Manage Payments
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7.0 Close SA
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7.1 Evaluate Loan SA Balance
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7.2 Reactivate Loan
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7.3 Evaluate Eligibility to Reinstate Loan SA
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7.4 Initiate Reinstate Loan SA
1.0 Search for Customer
Reference: Establish and Maintain Loan Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request to Start or Stop a Loan, the CSR or Authorized User locates the existing customer in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Starts and Stops.
Entities to Configure
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Installation Options
Available Algorithms
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Installation Options - PERS-INFO-LF Person Information, Installation Options
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(NMFM-VALFMT Algorithm Type) - LAST,FIRST - This person name format validation algorithm validates a person's name contains a Name Separator Character.
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Installation Options - Control Central Alerts (Installation Options - Control Central Alert Algorithms)
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